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At Chunlorewyjrexux, we want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased from us.
You have 14 days from the date of delivery to return any item for a refund or exchange, provided the item meets our return conditions. This return period is in accordance with New Zealand consumer protection laws.
To be eligible for a return, you must notify us of your intention to return the item within the 14-day period. The item must then be returned to us within a reasonable time after notification.
To be eligible for a return, items must meet the following conditions:
Items that do not meet these conditions may be refused for return, or a restocking fee may apply.
If you are returning an item because it is defective, damaged, or incorrect, we will cover the cost of return shipping. In all other cases, you are responsible for the cost of return shipping.
We recommend using a tracked shipping service and retaining proof of postage. We are not responsible for items lost in transit during return shipping unless we have arranged the return ourselves.
To initiate a return, please follow these steps:
Please allow 5-10 business days for us to process your return after we receive the item.
The following items cannot be returned:
If you receive a damaged or defective item, please contact us immediately, and we will arrange a replacement or refund at no cost to you.
Under New Zealand's Consumer Guarantees Act, you have certain rights regarding the quality and fitness of goods. If a product fails to meet these guarantees, you may be entitled to a repair, replacement, or refund, regardless of our return policy.
This Return Policy does not affect your statutory rights as a consumer. If you believe a product does not meet the guarantees under the Consumer Guarantees Act, please contact us to discuss your options.
You may cancel your order at any time before it is shipped. Once an order has been shipped, it cannot be cancelled, but you may return it in accordance with this Return Policy.
To cancel an order, please contact us as soon as possible. If the order has already been processed, we will do our best to cancel it, but we cannot guarantee cancellation once processing has begun.
Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.
Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider. This typically takes 3-5 business days after we process the refund.
If you paid by credit or debit card, the refund will be credited to the same card. If you paid by another method, we will refund using the same method where possible.
If you have questions about returns or need to initiate a return, please contact us:
Chunlorewyjrexux
86 Barry Avenue, Cromwell 9310, New Zealand
Phone: +64 3 445 0383
Email: admin@chunlorewyjrexux.world
When contacting us about a return, please include your order number and a description of the issue or reason for return.
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